Comments on: Moneybookers Account Hacked – Their Support SUCKS!

By: shady

shady — Sun, 08 Nov 2009 00:35:09 +0000

i was hacked too but nobody answer me

By: Zile

Zile — Fri, 02 Oct 2009 18:52:55 +0000

My account is locked for almost 7 days now for security reaons.They asked from me to provide a proff of my ID and bank statement.Im asked my self why now this again,iw already done that before,but never mind i wil do it again if they want need it.Iw send them all they asked from me but no reply from moneybookers.So i said gona call them and whn got them on the line it was very bad quality i could not understand nothing and called them again from another phone thinking its probably problem with my phone provider,but i was wrong the quality was again poor and not understandable which made me just to quit calling them.
Because i dont receive nothing from them decided to give a try and call them again next day,so i did and got now clear line on phone which was strange,but oke…explained the guy everything and he said that they got all documentation they asked from me and that my documents wil be provided to security departement.
Next day iw got email from security departement whish saying:
we have identified a fraudulent transaction sent to your account.
It would really help us if you could send us the following:
- Confirmation that we can cancel the transaction bellow

I didnt agreed on this because that transaction is finished and ordered products are sent.
Now they are on the way to close my account and at this moment stil cant widraw the money on moneybookers.
Before they locked my account i didnt got any email from them about that and before i notice my account is locked have transfered few houndreds euro to send it to person who need it for medicine,but then i notice it was not possible to send it and more worst i cant even widraw that money back to my bank.
Now they jus thold the money and i stil waiting and waiting.
Sure after i clear this wil stop as merchant to use moneybookers.
Sry because my bad english

By: sklember

sklember — Tue, 28 Jul 2009 14:55:13 +0000

Moneybookers really sucks? Check out what happened to this guy

http://www.ratingviewer.com/company/55/Moneybookers/

They did all they could to prevent him withdrawing his money. This is a spine chilling story.

By: Chris

Chris — Sat, 18 Jul 2009 07:02:12 +0000

MONEYBOOKERS = WORST CUSTOMER SERVICE EVER

I have never dealt with such horrible, incompetent customer service. I have talked to multiple people (after dozens of phone calls) who said they would personally handle my situation.

I receive emails saying my account has been approved/cleared but then they do not ACTUALLY make it functional.

By: Graham

Graham — Tue, 30 Jun 2009 19:54:05 +0000

Also check out Pt 2 to this post here:

http://www.ipokeraffiliate.com/my-day/moneybookers-update-success/

By: euseb

euseb — Thu, 18 Jun 2009 15:48:30 +0000

I was noticed a transfer of 300 USD from moneybookers. A transfer I of course did not make. I send a mail asking moneybookers what they were going to do about that. Two days have passed but I still have no answer!
In my opinion they should reembourse all the money transfered by the hackers! Immediately! No questions? They should already have done that. I am done with moneybookers if they do not reimbourse that money to me!

By: euseb

euseb — Thu, 18 Jun 2009 15:42:47 +0000

It seems that the money is lost. This is part og the answer I got from moneybookers:

Please note, that the transactions could not be retrieved, as the funds left our system immediately.

We hope you understand that Moneybookers Ltd. has a strict security policy aimed at protecting your account privacy.

We thank you in advance for your cooperation in this matter.

Kind regards,

By: Dave

Dave — Mon, 03 Nov 2008 19:25:09 +0000

I made a purchase of a watch online. The transaction was handled by Moneybookers.

I have not heard from the seller at all, no watch, no notice or email confirmation from the seller. I have only received the one sent by Mioneybookers of the transaction.

I am in the US and their site tells me I cannot even set up an account to ask for help!

Can anyone help me with information on how to contact Moneybookers for information on the seller or to help me to contact them?

By: Josh

Josh — Thu, 16 Oct 2008 08:53:23 +0000

MB support still sucks… My account is locked for 2 weeks… and replay from support…

By: carlos

carlos — Sun, 03 Aug 2008 15:07:11 +0000

Same happened here:

I’m very cautious regarding security in my pc, but one day I had an exploit and forgot to scan. When I realized, my account had been hacked and my money stolen. I emailed them several times with no answer.

When finally I had an answer from their “security” department, I was asked for documentation, and once provided; answered that they may close my account for ” security reasons “, despite my account had been verified in any way in order to enhance my limit and I held it for at least 2 years. Of course still waiting the reason behind that decision for more than 4 months.

Despite moneybookers provides a great service, their support is by far the worst I’ve ever seen -not only I’ve been stolen, but also closed without reason-.

Just to make you aware.