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Moneybookers Account Hacked - Their Support SUCKS!
Author: admin21 Nov
I logged into my Moneybookers account randomly last night to find out that it had been HACKED! This account is brand new (1 month old) and I have only given out my account email to two people (affiliate managers at Pokerheaven and Euro Partners) so I am very suspicious about who could have done it. Also, I never open suspicious emails, so there is no way I got caught by a phishing scheme.
Anyway, there were 6 transfers done to moneybookers@globe7.com (some online phone company based in India) all for around $117. I immediately tried to find a number to call them, but they don`t even offer after hours support! What a joke that is! I emailed their security department last night, and called them (long distance! - no 800 number) first thing when they opened this morning. When I called they said they would forward the request on to security. It has now been almost 24 hours, and still NO RESPONSE! I even emailed the support email at globe7.com, but they were completely useless and told me that I should contact moneybookers when I asked them who owned that email address. I am so frustrated because it is basically a waiting game now, and this whole situtation kept me up really late last night. I will give them the benefit of the doubt for now, and hope they will help out, but if they do not I will be voicing my opinion of their service like crazy!
I will keep everyone posted on the outcome, but for now I will keep it low key and off the forums. My only recommendation to everyone is be careful, because when something goes wrong, there should always be someone there to help. I shouldn`t have to wait around like this! This is one of the reasons why I did not even want to open an account there in the first place, but these sites said this was the only way that they could pay me. If nothing is done in the next day or so, I guess the next step is to go to the police, but I wouldn`t even know where to start. Anyone ever had something like this happen?
5 Responses for "Moneybookers Account Hacked - Their Support SUCKS!"
I checked my Moneybookers account on february 5, 2008 and I saw one new transaction on february 2. Somebody sent all of my money (450 usd) to chenxihuan@gmail.com I tried to contact with the Moneybookers security without success.
My account HACKED too.
The Moneybookers didn’t answer!
What can we doing now?
I have just opened an account with Globe and Moneybookers. They are both registered companies in London. In my experience their security is very high. I can’t even use the account until they send a letter to the address I said I lived at. The letter will contain a security number the I have to give them to activate the account. Most banks now use India as call centres. I hope you got your money back.
Same happened to me today, i hate moneybookers!
I called them many times and eventually they said the other company agreed to refund about 75% of the money, but I must have called over 10 times and sent roughly 30 emails. All in all it was not worth it for the amount of stress this situation created…. screw Moneybookers, use another payment processor whenever possible!
This is not about hacking, but my experience is not so good, either.
I opened an account a few weeks ago.
In logged in a few times, and had my Firefox remember the password.
Earlier today, I wanted to check whether the money I’ve been expecting had arrived. I tried to login, did so - but instantly there appeared on the screen a request for me to change the password (for “security reasons”). I didn’t have the time to do so, because something else demanded my full attention. So I just closed the browser and went about my business. (No new settings were saved - that I know 100%).
A few minutes ago, I returned to the website and tried to login. No way: it doesn’t recognise my password anymore. Of course I did not mistype it - plus the browser had filled the form automatically (I live alone, so it’s no problem). Still, I checked it, rechecked it, kept trying… all to no avail.
Now I have only one try left before they “lock” my account - again, for security reasons - and I don’t know what to do because there is no way that the password would have been misspelled or changed.
So I requested a new password. I entered my postal code and my date of birth.
Now it said my data weren’t correct.
I retried.
Nothing.
I thought maybe I had made a mistake while selecting the dates when I registered - so, panic stricken, I started going through the entire decade; then I tried different birth dates (day) - basically just guessing what the possible error might have been.
But there had been no error in the original registration form - of that I am sure.
Which means that now I would have to send them a “legible” copy of some identification paper, abd…
It’s just not worth it.
I understand and respect their high regard for security.
But it would do them good to pay a bit more attention to their own “bugs”, too…
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